March 26, 2017

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Project management advice, tips, tools and recommended resources for existing and aspiring project managers.

Call Center Efficiency

This story from a project manager, Sakhile Malinga, is about a national roll-out of a support contract for contact centre technology in a massive tele-communications company. The objective was to build the support function for all the Call Centres. An outcome was the creation of a National Operational Centre (NOC).


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