By Deanne Earle from www.unlikebefore.com
Have you ever been asked to take on a poorly performing team, department, or project in chaos? Do you leap in like the caped crusader to save the world or are you overly consultative in an attempt to make friends and influence people? We know how challenging these situations are and we also know they can be exceptionally rewarding.
Follow our 5 steps to set the scene, quickly establish credibility, build trust and maximise the chances of success with your leadership skills.
1. Get Clear
If you’re not clear on what it is you’re being asked to do how will you be able to do it? Forget about the rumours and put aside your own thoughts and opinions for the moment because Step 1 is to have absolute clarity of your role by asking the following:
What is it exactly that you’re being asked to do? Do not presume to understand from the first explanation.
What role are you being asked to play? Tough guy, motivator, sort-out, clean-up, deliver, or all of these and more.
Why are they asking you? What is it you do that makes you the choice for this role?
What’s the timeframe? Constraints? Dependencies?
What is the line of accountability, level of authority, and scope of responsibilities?
Important Note – if the person asking you to take this role cannot answer these questions find someone who can. Get clear on your reporting path and purpose. Without this success will be severely limited from the start.
Find out who has what agenda and why. What are the motivations behind this need and how do they relate to the scope of the challenge at hand? Having this information will help you identify and fill any gaps in the brief and round-off Step 1.
3. Initial Thoughts
Based on Steps 1 and 2 you can now start adding the gossip, grapevine hearsay and corridor conversations you’ve picked up to begin forming your own initial opinions, ideas and thoughts. Many of these will be questions, which you’ll work to answer in Steps 4 and 5. It’s important to reserve judgement and for any opinions to remain fluid until you’ve got all the input because at this stage you’ve only been spoken to by a higher authority and you haven’t yet spoken with your new team.
4. Active Listening
Critical to a successful outcome is consulting with those you’ll be working with. The best way to do this is with 1-on-1’s. Preparation is imperative for effective leadership:
Clear your diary and make 1-on-1 times with everyone. Set expectations via communication:
- Why you are the chosen one.
- Set the scene about your role. Stick to the facts
- Purpose of the 1-on-1
- Input you expect from each person. Make it clear this is a collaborative session and their opportunity to contribute. You need their input on:
- what works well now
- what doesn’t
- what they see as issues and risks
- which things they believe can be improved, why and how
- what level of involvement or contribution they’re prepared to have / give
- what expectations they have of you
- Conduct each session from a base of integrity. Approach each on as a blank canvas and with an open mind. Be firm yet fair. Create a collaborative atmosphere. One where trust can be built through honesty and transparency. Let each person know this is a level playing field and that they have as much, or more, to contribute as you do.
- Let them talk getting their frustrations out while making sure to bring the session back on track if necessary. It’s their opportunity to be constructive and proactively contribute, not just a moaning session.
- Make lots of notes. Paraphrase back what they say to ensure you have understood their meaning correctly. Where you know something is not possible or never going to happen, tell them. There are things you can and cannot influence so don’t lead them up the garden path.
- Keep asking ‘what else?’ until you can see in their body language and hear in their words that all is out and on the table.
- Wrap up the session with a definitive statement about what will happen next.
5. Plan for Action
Now it’s time to consolidate what is actually going to happen, who will do what, the milestones that need to be achieved and their timeline, and what approach you’re going to take to deliver it all. It’s important to invest time and effort here as:
- you don’t want to destroy the momentum and trust created in Step 4 by paying lip-service to your new team
- everything you plan needs to remain aligned with the original brief you’ve been given.
Taking all the gathered inputs you can now add your own ideas and opinions to develop a truly collaborative plan. Your delivery style is also critical. Always start how you mean to continue while also being prepared to adapt as situations change. Don’t forget to share the plan! Maintain the momentum you’ve created and maximise the opportunity for success by communicating what is to be done and the part everyone has to play in it. This clarity of purpose ensures buy-in because everyone in your team needs you to specify their Step 1.
These 5 Steps are repeatable and work every time. Use them with each new leadership role or situation and we know you’ll maximise both your and others success.
If you have questions or need further assistance to create this type of change in your business, contact email@example.com
For more Leadership articles…