By Bill Flint
Leaders complain about people being lazy or not doing their jobs right, or people complain about the leaders being so busy that they don’t have time to spend with their people. The workforce complains their leaders don’t set expectations, don’t ask for feedback and don’t really care about them. Then we wonder why companies have a gap between their vision and the results they are achieving. Everything in life and business revolves not just around communication but the “right kind of communication.”
Communication is the # 1 problem in almost all businesses
Why is communication considered as the main problem in many businesses?
- It keeps the people and the organization from reaching their potential.
- It’s not because people aren’t talking, but in most cases, it’s the “wrong kind” of communication or a “lack of the right kind.”
- People are talking at each other, but not getting through.
Servant Leaders and communication
What Servant Leaders have learned about great communication is:
- Setting Goals
- Helping people understand what is expected and why?
- What they will be measured by?
- Performance reviews—how they are doing, what are they doing well and the areas they need to improve on.
- Asking people for their ideas and suggestions.
- Providing, inspiration, encouragement and motivation.
- Conflict Resolution
- I’m your “coach not your boss.” I’m here for you.
Servant leaders know it’s their goal to “help both the people and the bottom line grow.”
It’s not an either or. You need both for a business and its people to build a sustainable competitive advantage.
Communication and Conflict Resolution
Servant Leaders need to realize about communication and conflict resolution: [Read more…]