Project Manager versus Change Manager Skills

change manager skillsMost experienced project managers will know that effective Change Management has become essential in delivering successful projects. The question is what type of skills does a Change Manager need to be effective and how are those skills different from project manager skills?

The answer can be found in a report published by Afro Ant, as the outcome of a conversation attended by change managers and project managers in September 2014. You will find the summary of the change manager skills as well as a comparison of different focus areas between project and change managers.

Definition of Change Management

Change management is a combination of science and art – in the practice of change management, the “what” is often a science, but much of the “how” will always remain an art, as much a function of who you are than of what you know.

How does the role of a Change Manager typically differ from the role of a Project Manager?

The main differences lie in their focus areas. The project manager will focus on delivery on time, within budget, of specified quality and to the satisfaction of stakeholders. The change manager will focus on systematically managing the change as to minimise the impacts and to maximise the benefits. Project are ultimately about change in order to deliver benefits. See the comparison at the end.

Skills of a Good Change Manager

Operationally a change manager requires a very  good understanding of change management principles and associated theory, methodology, techniques and tools, and the ability to apply these in a practical and flexible manner.

Then facilitation skills, influencing skills, strong conceptual and analytical thinking skills need to be present.

Change managers need to quickly understand what their projects are about and develop appropriate change management strategies and plans. You need to translate the real change into communication that all stakeholders will understand. You need to engage with the project team in a constructive manner.

With project management and planning skills, you also need Business acumen: demonstrated ability and experience in understanding business strategy, structure, processes and enabling technologies.

In addition, a change manager must have the ability to handle significant pressure and to persevere, meaning to stay focused and to maintain a positive energy level despite setbacks. You need the ability to learn from problems and to see tasks and projects through to completion.

Passion and Maturity

A change manager will have passion to deliver to standards of excellence. You need a proven ability to manage quality of own and others’ work. You need appropriate and effective prioritisation and self-management. This includes the ability to work to deadlines and a commitment to deliver on time.

A change manager will be decisive and assertive, innovative with problem solving skills, as well as administrative skills. You need to be able to manage ambiguity and to create order and structure.

People Skills

A change manager definitely requires above average ability to work with people, to have empathy and to establish trust and rapport. You need insight into individual and team dynamics and the ability to establish trust with senior leadership.

Effective conflict resolution and negotiation skills are required to build relationships, to establish rapport and relate to people in an open, friendly manner while showing sincere interest in others. You will have the ability to build and maintain mutual trust.

Communication

You need proficient language skills, the ability to recognise and use the appropriate interpersonal styles and communication methods to ensure understanding acceptance of a change, idea, plan or product.

For communication you need business writing skills, effective listening, presentation development and delivery. Effective use of tools like MS PowerPoint, Word, Excel and Outlook. Even some-time learn the basics of pogrammes like Frontpage or Access.

Other skills would include:

  • Self-starter, being self‐motivated
  • Resourceful and crea7ve
  • Ambitious and hard-working
  • Strongly disciplined
  • Achievement orientated
  • Assertiveness
  • Reliable
  • Practical and pragmatic
  • Flexible /adaptable
  • Reasonable and open-minded
  • Energetic and positive

Passion

Above all a change manager needs to be passionate about the work they’re doing. The ability to engage authentically will bring you far. That means to bring yourself into the work that you do. It requires honesty, openness, congruence, self-insight and that you are okay enough with whom you are to share that with the people you deal with in your work as a change manager.

Change manager vs Project manager skills
Change manager vs Project manager skills

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2015 – Project Managers are you up to a great start?

At the beginning of the year, we are motivated for new beginnings. We want to do new things, or we want to do things that worked in the past, even better.

sundowner-Sedgefield
Sunset beach picnic, Sedgefield, South Africa

After a period of holiday fun with the family doing camping, swimming at the beach, hanging out with friends and enjoying our wonderful summer weather, it’s time to get back into gear. Sometimes you have a slow start, other times you hit the road running.

I look forward to many challenges at work and initiatives from Virtual Project Consulting this year. We will launch our very own Podcast series in 2015! I am a contributing author to a book on “Social Media and Project Management” to be compiled by Prof Silvius of the University of Applied Sciences in the Netherlands. Also look out for guest post contributions from well-known project professionals.

When you’re responsible for projects you work with people and to have great results you need to be a good leader. In a recent article I discovered these leadership lessons learned from nuns, which touched my heart. I want to make it part of my path to success in 2015:

  • Love the journey.
  • Live and work your passions.
  • Always be grateful.
  • Make mistakes.
  • Integrity is your most powerful asset.
  • Vision, no matter how right, can only be delivered through relationships.
  • Success is only success if everyone feels the win.

At Virtual Project Consulting we are working full swing on making new things a reality. To help with two of the most pressing questions project managers have, this is what we cater for:

  1. Where can I find the best project management training, software, products, books etc?
  2. How do I become a Project Manager, a PMP or maintain my certification?
Knysna, South Africa
Knysna, South Africa

Take a look around and discover:

Please let me know in the comments what specific topics you’re interested in? What would benefit you in your search for information about project management?